• Thank you for choosing Sweet Bag . We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website eeghar.xyz, use our online ordering system, or utilize our catering and delivery services.
• Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our online services.
• 1. Information We Collect
We collect information that you provide directly to us, as well as information automatically collected when you interact with our website.
Personal Data You Provide:Identity Data: Name, Surname .
Contact Data: Email address, phone number, delivery address, and Billing address.
Financial Data: Payment card details and billing information (processed securely via our third-party payment processors; we do not store full card numbers on our servers).
Order History: Details about the food items, dietary preferences, modifiers, and past transactions you make through our platform.
Device and Usage Data: IP address, browser type, operating system, access times, and pages viewed directly before and after accessing our website.
Location Data: Approximate geolocation data to help find the nearest restaurant branch or estimate delivery times (collected only with your permission).
•2. How We Use Your Information
We use the information we collect to provide a seamless dining and delivery experience. Specifically, we use your data to:
Process, fulfill, and deliver your food and beverage orders.
Send you order confirmations, tracking updates, and delivery alerts via SMS or email.
Process payments and prevent fraudulent transactions.
Manage your customer account, loyalty points, and rewards.
Respond to customer service requests, feedback, and support needs.
Send promotional materials, special menus, and discounts (only if you have opted-in to receive marketing communications).
3. Sharing Your InformationWe do not sell or rent your personal information to third parties. We only share your data with trusted partners to operate our food services:
Delivery and Courier Partners: Sharing your name, phone number, and address with drivers to deliver your meals.
Payment Processors: Sending payment credentials to secure, PCI-compliant payment gateways.
Technology Service Providers: Cloud hosting, online ordering software platforms, and website analytics tools.
Legal Obligations: If required by law, subpoena, or to protect the safety, rights, and property of our customers and staff.
4. Cookies and Tracking TechnologiesWe use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, remember your cart items, and analyze website traffic. You can choose to disable cookies through your browser settings, though doing so may cause some parts of our online ordering platform to function incorrectly.
5. Data SecurityWe implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please remember that no transmission over the internet or electronic storage method can be guaranteed 100% secure.
6. Your Privacy RightsDepending on your jurisdiction you may have specific rights regarding your personal information:
The right to access the personal data we hold about you.
The right to request that we correct inaccurate personal data.
The right to request the deletion of your personal data ("right to be forgotten").
The right to opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails.
To exercise any of these rights, please contact us using the information provided below.
7. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by updating the "Last Updated" date at the top of this page.
8. Contact UsIf you have questions, comments, or complaints about this Privacy Policy or our data handling practices, please contact us at:
Company Name: Sweet Bag
Email Address: Berhampore, Murshidabad, West Bengal, India
Phone Number: +91 9732346702
Mailing Address: rohan.9393.bam@gmail.com